Abigil Sanchez-Padilla

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As a sales and customer service representative, I maintained positive customer relationships and revenue growth, and addressed customer concerns. I possess excellent communication skills, and understand how to utilize data to track my sales performance. I offer creative solutions to customer concerns and remain calm and professional in high-pressure situations. I will consistently meet or exceed sales targets and contribute to overall revenue growth.

Additionally, I will seek out opportunities for personal and professional growth to enhance my sales skills and knowledge. *Authorized to work in the US for any employer.

WORK EXPERIENCE:

●Sales Representative Russell Cellular- Verizon Authorized Retailer - Lamesa, TX

November 2022 to January 2023

Job duties included greeting customers, providing outstanding customer service, operated cash registers, guided customers to products, possessed product knowledge, maintained an orderly sales floor, informed customers of promotions, and cross-sold products to increase purchase amounts. Built relationships with customers and provided personalized recommendations to meet their needs. Maintained inventory levels and restocked products as necessary. Collaborated with team members to ensure the sales floor is always well-staffed and organized. Stayed up-to-date on industry trends and changes to products and services offered. Helped with visual merchandising, including creating displays and arranging products on the sales floor.

●Sales Associate AARONS INC - Lamesa, TX
February 2022 to April 2022

Maintained organized presentable merchandise to drive continuous sales and implemented upselling strategies for recommending accessories, etc. Evaluated inventory and deliver needs, optimizing strategies to meet customer demands and analyzed and processed returns, assisting customers with finding alternative merchandise to meet needs. As a sales associate I processed payments by totaling purchases; operated cash register and financial transactions, processed checks, cash and store or other credit cards. Developed product knowledge by reading vendor tags and pamphlets in order to communicate it to the customer.

●General Manager HOLIDAY INN EXPRESS & SUITES - Fort Stockton, TX
August 2021 to November 2021

In my role as the overseer of hotel operations, I was responsible for ensuring guest satisfaction and enhancing the hotel's standing among its patrons. This entailed a variety of tasks, from personnel management and training to budgeting for essentials like appliances, furniture, and cleaning supplies. Moreover, I interacted with guests to resolve any concerns they may have had with their lodgings. I continuously maintained a positive attitude and created a welcoming atmosphere for guests and stayed up-to-date with current trends and hotel updates.

●Terminal Agency Coordinator|Jailer DAWSON COUNTY SHERIFF'S OFFICE - Lamesa, TX
August 2018 to October 2020

As a licensed Jailer and TCIC/NCIC operator/trainer, I gained extensive experience in maintaining jail order and ensuring inmate safety. I also received training in less-than-lethal weapons and entered warrants into the TCIC/NCIC system, the Department of Public Safety's database. Additionally, I hold a Basic Instructor certification from TCOLE, which demonstrates my commitment to the field and my desire to share knowledge with others. Through my work, I developed a wealth of knowledge and expertise in various areas of law enforcement, including: Understanding of the criminal justice system and its operations.

●Outpatient Registration Clerk MEDICAL ARTS HOPITAL - Lamesa, TX
July 2017 to March 2018

Duties included answering phones, greeting new and existing patients, and filing paperwork. Was in charge of explaining policies and procedures to incoming patients. Interviewed incoming patients prior to admission to gather demographic, insurance and emergency information. Ensuring completion of paperwork, sign-in and security procedures.

●Emergency 911 Dispatcher CITY OF LAMESA, LAMESA POLICE DEPARTMENT - Lamesa, TX
December 2014 to June 2017

I handled emergency and/or incident related calls in which I would dispatch police officer(s) and/or Fire, EMT personnel, via radio, to the location of the emergency or incident. I operated computer aided dispatch system (CAD) and emergency TDD for hearing-impaired callers and multiple phone lines. I worked with concentration despite any distractions, interruptions or problems. Dealt with sensitive (confidential) information in a discreet and professional manner. Remained alert, calm, and courteous under extreme stress situations. Worked shift work under high stress conditions. I worked under Chief Dale E. Alwan during this time here.

●Night Auditor BEST WESTERN LAMESA INN & SUITES - Lamesa, TX
March 2012 to November 2014

Responsible for overseeing the successful operations of the hotel to ensure guest satisfaction and enhance the hotel’s reputation among guests. Set up and prepared the breakfast buffet and closed out the financials for the hotel during night audit.

●Bartender/server LAMESA COUNTRY CLUB - Lamesa, TX
October 2010 to February 2012

Obtained license with TABC. Came to work everyday with a friendly demeanor, punchy attitude and attention to detail. In addition to supporting all Club venues, events, and fellow Employee Partners, I maintained the bar, service areas, and related storerooms.

●Dispatcher, Transportation Coordinator TRAX - WEST TEXAS OPPORTUNITIES - Lamesa, TX
October 2008 to February 2010

Reviewed the assignment sheet, driver's schedule and the scheduling software for the day's assigned trips and evaluated the availability of each driver for their assigned role in several counties. Communicated work routes for each of our drivers and monitored assignments to ensure they were completed on time. I answered heavy phone calls and handle customer requests. Multi-tasking, flexibility, and organizational skills were must in this job role.

EDUCATION

GRADUATED HIGH SCHOOL CLASS OF 96 LAMESA HIGH SCHOOL - Lamesa, TX August 1992 to May 1996

SKILLS

• Bilingual

• 10 key calculator

• Computer skills

• typing 30-40 wpm

• Multi-line phone systems

• Night Audit

• Law Enforcement

• Communication skills

• Microsoft Excel

• Customer support

• Google Docs

• Google Suite

• Spanish-FLUENT

• Customer service

• Time management

LANGUAGES

• English - Fluent

• Spanish - Fluent